Refund policy

Return & Refund Policy

Last Updated: August 2026

Refund Eligibility

To be eligible for a refund or replacement:

Your request must be submitted within 30 days of delivery.
Proof of purchase or your order number is required.
You must provide a brief description of the reason for your request.
Photos or videos may be requested where necessary to verify damaged, defective, incorrect, or fit-related issues.

Fit & Satisfaction Refunds

If your item does not fit comfortably, you may contact us within 30 days of delivery to request a refund.

Please include your order number and a brief explanation of the fit issue.

For hygiene reasons, we may request photos of the product or packaging where appropriate. Customers are generally not required to return the item unless specifically requested by our support team.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include:

Your order number
Photos or videos showing the issue
A brief description of the problem

Once the issue has been verified, we will provide a replacement or refund at no additional cost.

Returns

Customers are generally not required to return an item before a refund or replacement is processed unless our support team specifically requests a return.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

If a return is required due to a damaged, defective, or incorrect item, Ashorie will provide instructions and cover the applicable return shipping costs.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been issued, please allow approximately 5–10 business days for your bank or payment provider to process and display the funds.

Order Cancellations

Orders may be cancelled for a full refund before they have been processed or shipped.

Once an order has been processed or shipped, it can no longer be cancelled. After delivery, you may contact us if your order qualifies for a refund or replacement under this policy.

Contact Us

To request a refund, replacement, or assistance with your order, contact:

hello@ashorie.com