Return & Refund Policy

Last Updated: June 2026

Refund Eligibility

To be eligible for consideration:

• Your request must be submitted within 60 days of delivery.
• Proof of purchase is required.
• You must provide a description of the issue or reason for your request.
• Photos or videos may be requested to help us evaluate the situation.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include:

• Your order number
• Photos or videos of the issue
• A brief description of the problem

If approved, we will provide a replacement or refund at no additional cost.

Returns

At this time, we do not require customers to return products before a refund or replacement request can be reviewed.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Order Cancellations

Orders may be cancelled for a full refund before they have been processed or shipped.

Once an order has shipped, cancellation requests cannot be guaranteed and will be handled on a case-by-case basis.

Contact Us

To request support, a refund review, or assistance with your order, please contact:

Ashorie

Email: ashorieofficial@gmail.com

Please include:

• Order number
• Full name
• Description of the issue
• Photos or videos if applicable