Shipping Policy

Last Updated: September 2026

Thank you for shopping with Ashorie. This policy explains our order processing, estimated delivery times, tracking, and what to do if there's an issue with your delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after purchase.

You will receive an order confirmation after placing your order and a shipping confirmation with tracking information once your order has been dispatched.

Processing times may be longer during periods of high order volume, holidays, promotions, or other exceptional circumstances.

2. Estimated Shipping Times

Our estimated delivery times after dispatch are:

Delivery times are estimates and are not guaranteed.

Processing time is separate from estimated shipping time.

3. Tracking Your Order

Once your order has shipped, you will receive tracking information by email.

Please allow up to 72 hours after dispatch for tracking information to begin updating.

Tracking may occasionally take additional time to update while a package is moving between carriers or facilities.

4. Shipping Delays

While we aim to have orders delivered within the estimated timeframe, delays may occasionally occur due to carrier disruptions, weather, customs processing, peak shipping periods, local delivery conditions, or other circumstances outside our reasonable control.

A delay beyond the estimated delivery timeframe does not automatically mean that a package is lost.

If your tracking has not updated for an extended period or your order is significantly delayed, contact hello@ashorie.com and we'll help review the shipment.

5. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout, including any applicable apartment, unit, building, or other delivery information.

Please review your address carefully before completing your purchase.

If you notice an error, contact hello@ashorie.com as soon as possible. We will try to update your information before fulfillment, but address changes cannot be guaranteed once an order has entered processing or shipment.

Ashorie is not obligated to provide a free replacement, reshipment, or refund where delivery is unsuccessful because incorrect or incomplete shipping information was provided by the customer.

Where possible, we may offer reshipment at the customer's expense.

6. Failed Delivery & Uncollected Packages

Customers are responsible for monitoring their shipment and collecting or accepting their package where required.

Ashorie is not responsible for delivery issues resulting from:

• Failure to collect a package from a post office, parcel locker, collection point, or other designated location
• Failure to accept or arrange delivery
• Refusal of delivery
• Failure to follow reasonable carrier delivery or collection instructions
• A package being returned to sender due to circumstances within the customer's control

In these circumstances, Ashorie is not obligated to provide a free replacement, reshipment, or refund.

Where possible, we may offer reshipment at the customer's expense.

7. Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first check your property, mailbox, household members, neighbours, mailroom, reception area, or other safe delivery locations and contact the applicable carrier.

If you still cannot locate your package, contact hello@ashorie.com within 7 days of the recorded delivery date so we can review the circumstances.

We may request information reasonably necessary to investigate the delivery.

A carrier's delivered status does not automatically guarantee a refund or replacement. Each claim will be reviewed based on the available tracking and delivery information.

8. Lost Packages

If your shipment appears to be lost in transit, contact hello@ashorie.com.

We may review the tracking history and, where appropriate, investigate the shipment with the applicable carrier.

If a shipment is confirmed as lost and the loss was not caused by incorrect customer information or another circumstance within the customer's control, we'll provide an appropriate resolution in accordance with our Return, Refund & Replacement Policy.

9. Damaged, Incorrect or Missing Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, contains an incorrect item, or is missing an item, contact hello@ashorie.com within 7 days of delivery.

Please include your order number and clear photos or videos where applicable. We may request photos of the product, packaging, shipping label, or other information reasonably necessary to review the issue.

Eligible claims will be handled in accordance with our Return, Refund & Replacement Policy.

10. Multiple Packages

In some cases, items from the same order may be shipped separately and arrive in more than one package.

If you receive only part of your order, please check your shipping confirmation and tracking information before reporting an item as missing, as the remaining items may still be in transit.

This one is particularly important for dropshipping without actually telling the customer anything about your fulfillment model.

11. Customs, Duties & Import Charges

International shipments may be subject to customs processing, duties, taxes, or other import charges, depending on the destination country's requirements.

12. Order Changes & Cancellations

If you need to change or cancel your order, contact hello@ashorie.com as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.

13. Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded under applicable consumer law.

Contact Us

For shipping or delivery questions, contact:

Ashorie
hello@ashorie.com

Please include your order number and a brief description of the issue so we can assist you.